Terms and Conditions

1. Online Store Operation and Acceptable Use

VELORA operates as an independent, online-only apparel brand. We do not operate a customer-facing physical retail store or warehouse.

By accessing or using our website, you agree to comply with these Terms and Conditions. This website is provided for lawful personal, non-commercial use by individuals who have reached the legal age of majority in their jurisdiction. You agree not to misuse the site, interfere with its security or infrastructure, transmit malicious code, or scrape site content without prior written permission.

2. Made-to-Order Production and Availability

All clothing items displayed on VELORA are made to order through our third-party production and fulfillment partner. We do not maintain bulk pre-printed warehouse stock.

We make every effort to display garment cuts, sizing specifications, and designs accurately. However, product availability depends upon the supply of garment blanks, sizes, and colors from our production partner. VELORA reserves the right to adjust, modify, or discontinue any product offering at any time without prior liability.

3. Product Sizing, Colors, and Mockup Variations

Garment images and digital mockups featured on VELORA are intended as visual representations of finished items. Due to inherent differences in computer monitor displays, mobile screen color profiles, ambient lighting, and textile printing processes (such as direct-to-garment printing on diverse fabric blends), slight natural variations in color saturation, print placement, graphic scale, and garment undertone may occur.

Minor, natural variations between on-screen digital previews and the physical printed garment are standard in made-to-order apparel and do not constitute manufacturing flaws. Customers are responsible for reviewing sizing charts and garment measurements carefully prior to completing an order.

4. Pricing, Orders, and Acceptance

All prices displayed on VELORA are stated in the indicated currency and exclude shipping fees or international customs duties, which are calculated and added at checkout once live.

Receipt of an automated order confirmation notification signifies that we have received your order details; it does not constitute final contract acceptance. A binding transaction is established only when payment has been authorized and your order is accepted into production. In the rare event of a typographical or pricing error, VELORA reserves the right to cancel the order and provide a full refund.

5. Payment Processing

When ordering is enabled, full payment is required before an order is placed into production. All online transactions are handled through accredited, secure third-party payment gateways.

By submitting payment information, you warrant that you are authorized to use the chosen payment method and authorize the payment gateway to charge the total order amount. VELORA does not directly capture, process, or store sensitive payment card credentials on its servers.

6. Cancellation and Refund Rules

Because orders are routed automatically to our third-party fulfillment partner for printing:

• Cancellations or changes may only be accommodated if requested before an order enters the production stage.
• Once an order has entered production or fulfillment, it cannot be modified, cancelled, or redirected.
• Returns and refunds are governed strictly by our Return and Refund Policy. Because items are custom produced on demand, returns are not accepted for change of mind or customer sizing mistakes. Eligible claims for damaged, defective, or misprinted items must be reported within 30 days of delivery.

7. Third-Party Production and Delivery Arrangements

VELORA contracts with specialized third-party fulfillment and carrier partners to manufacture, pack, and transport orders. Customer acknowledges that order production and delivery logistics are carried out by independent third-party partners.

8. Intellectual Property

All website content—including the VELORA name, trade dress, logos, brand emblems, clothing designs, typographic artwork, illustrations, product copy, photography, and site layout—is the intellectual property of VELORA or its licensors.

No portion of the website, its original designs, or proprietary artwork may be copied, reproduced, modified, distributed, or commercially exploited without explicit prior written consent from VELORA.

9. Limitation of Liability and Statutory Rights

To the maximum extent permitted by applicable law, VELORA shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from website use, order delays, carrier transit disruptions, or inability to access services. In all events, VELORA's total aggregate liability arising from an order shall not exceed the actual purchase price paid for the specific item in dispute.

Nothing in these Terms and Conditions limits or excludes any mandatory consumer rights that cannot be waived under applicable consumer protection legislation.

10. Revisions and Contact

We reserve the right to revise or update these Terms and Conditions at our sole discretion. Any modifications become effective upon publication.

For questions regarding these terms, please contact VELORA using the channels published on our Contact page.