Shipping Policy

1. Online-Only Made-to-Order Model

VELORA operates exclusively online and does not maintain a physical storefront or warehouse. All items are custom produced on demand through our third-party fulfillment partner.

When an order is confirmed, our production partner prints, inspects, packages, and dispatches the garments directly to the delivery address you provide.

2. Production Time vs. Shipping Transit Time

Because VELORA garments are custom created after purchase rather than picked from pre-assembled stock, total delivery time consists of two separate phases:

• Production / Fulfillment Time: The time required to print, cure, quality-check, and pack your garment. Standard apparel fulfillment typically averages 2 to 5 business days. Production begins only after order and payment confirmation; the order placement date itself is not counted as the first business day. Actual production duration can vary depending on product type, facility workload, and seasonal peak volumes.
• Shipping Transit Time: The time taken by the postal carrier or courier to transport your package from the production facility to your address once dispatched.

3. Shipping Rates and Delivery Estimates

Shipping options, carrier services, costs, and estimated transit times depend upon:

• The delivery destination (domestic vs. international).
• The specific garment and package weight.
• The shipping service selected at checkout (e.g., standard vs. express courier).

Once checkout is activated, applicable shipping rates and transit estimates will be calculated and displayed dynamically prior to payment. All delivery dates quoted on the website or during checkout are carrier estimates and do not constitute binding delivery guarantees.

4. Order Tracking

Once your order has been packaged and handed over to the delivery carrier, a shipment confirmation email containing your tracking link and carrier details will be sent to your registered email address.

Please allow 24 to 48 hours following initial dispatch for carrier tracking networks to scan and update package status online.

5. Potential Delivery Delays

While our fulfillment and shipping partners work to deliver orders within estimated windows, shipments may occasionally experience delays caused by external factors outside our control, such as:

• Severe weather conditions or natural transport disruptions.
• Peak seasonal carrier congestion (such as holiday periods).
• Carrier logistical backlogs or local postal sorting delays.
• Customs inspections, holds, or regulatory procedures on international shipments.

6. Customer Responsibility for Delivery Address

Providing an accurate, complete, and deliverable shipping address is the customer's responsibility. Please verify recipient name, street address, apartment or suite number, city, postal code, and contact telephone number carefully before submitting your order.

If a parcel is returned to the fulfillment facility by the carrier due to an incorrect, incomplete, or insufficient address provided by the customer, or because the package was unclaimed, the customer will be responsible for the reshipment costs once a corrected address is confirmed.

7. Customs Duties, Taxes, and Import Fees

International shipments crossing customs borders may be subject to import duties, customs tariffs, value-added taxes (VAT), or clearance fees assessed by the destination country's authorities.

Any customs duties or import charges are determined by local governments and are the sole responsibility of the recipient. VELORA does not control, calculate, or collect these charges.

8. Lost or Delayed Shipments

If your tracking has ceased updating or the estimated transit window has passed by more than 7 business days, please reach out to VELORA customer care.

For packages suspected to be lost in transit, notice must be reported to VELORA no later than 30 days after the estimated delivery date so an official investigation can be opened with the carrier.