Privacy Policy

1. Information We Collect and Why

VELORA collects only the personal information strictly necessary to process your orders, fulfill deliveries, and communicate with you:

• Customer name and email address: Required to identify your order, send order confirmations, provide carrier tracking updates, and respond to customer service inquiries.
• Delivery address and recipient details: Street address, unit number, city, postal code, and country are required to manufacture, pack, and transport your garments directly to your door.
• Contact telephone number: When provided during ordering, used by delivery couriers solely to coordinate final delivery or assist with address location.
• Order specifications: Selected apparel designs, sizes, colors, quantities, and order reference numbers needed for accurate on-demand production.

2. Sharing Information with Fulfillment Partners

VELORA operates as an online-only print-on-demand brand without its own physical manufacturing facility or warehouse. To fulfill your purchases, order and delivery details are shared with selected third-party partners:

• Production and fulfillment partner: Your garment selections, sizes, quantities, recipient name, and delivery address are transmitted to our third-party fulfillment partner to print, pack, and prepare your items for shipment.
• Shipping carriers and couriers: Delivery address and recipient details are provided to shipping carriers to complete transit and delivery.

Fulfillment partners receive only the information needed to complete production and delivery. VELORA does not sell, rent, or trade customer personal information to third parties for advertising or marketing purposes.

3. Payment Processing

When online ordering is activated, customer payments will be handled exclusively by accredited, PCI-DSS compliant third-party payment gateways.

Payment card numbers, expiration dates, and security codes (CVVs) are entered directly into the payment processor's encrypted interface. VELORA does not collect, view, process, or store sensitive credit or debit card information on its servers.

4. Local Storage and Tracking Technologies

Our website uses browser local storage (localStorage) solely to remember your shopping cart items and saved wishlist selections across browsing sessions on your device. This data remains on your local browser and is not uploaded to customer tracking databases.

VELORA does not currently deploy third-party advertising cookies, cross-site analytics pixels, or behavioral tracking scripts. Any technical session cookies used are strictly functional to provide reliable page navigation.

5. Data Protection and Retention

Customer data in transit between your browser and our website is protected using standard HTTPS (TLS) encryption.

Personal information is retained only for as long as necessary to fulfill customer orders, provide customer care, resolve disputes, and satisfy statutory tax, accounting, and legal requirements.

6. Customer Privacy Rights and Contact

Depending on applicable data privacy laws in your jurisdiction, you may have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request deletion of your information where retention is no longer legally required.

To submit a privacy inquiry or request, please contact VELORA via the channels listed on our Contact page.

7. Policy Revisions

We may update this Privacy Policy from time to time to reflect operational enhancements, new third-party integrations, or regulatory changes. Revisions will be published on this page.