Return and Refund Policy

1. Made-to-Order Fulfillment

VELORA operates as an online-only print-on-demand brand. We do not maintain a physical retail outlet or warehouse of pre-printed stock. Every item is produced individually after an order is placed through our third-party fulfillment partner.

Because each garment is printed and assembled specifically for you on demand, products cannot be restocked or returned to general inventory.

2. Buyer’s Remorse, Sizing, and Color Selections

Because items are custom printed on demand, returns, exchanges, and refunds are not accepted for:

• Change of mind or buyer’s remorse.
• Incorrect size selected by the customer.
• Incorrect color or design variation selected by the customer.

We provide garment dimensions and sizing guidance on each product page. We strongly encourage measuring a comfortable item from your wardrobe and reviewing specifications carefully before placing an order. Nothing in this section affects non-excludable statutory rights under applicable consumer protection law.

3. Damaged, Defective, Misprinted, or Incorrect Items

If your garment arrives with a manufacturing defect, misprinted graphics, transit damage, or if the wrong product was delivered, you may be eligible for a replacement or a refund at no additional expense:

• Reporting timeframe: Any issue with damaged, defective, or misprinted merchandise must be reported to VELORA within 30 days after the product has been delivered.
• Lost in transit: For packages that appear lost or have stopped tracking, claims must be submitted to VELORA no later than 30 days after the estimated delivery date.

4. Required Evidence for Claim Review

Every request is reviewed individually in coordination with our third-party production partner before a resolution is authorized. To initiate a review, customers must contact customer support with:

• Your VELORA order number and the email address used during purchase.
• A concise description of the flaw, misprint, or damage.
• Clear, well-lit photographs or a short video showing:
  • The full garment laid out.
  • A close-up photograph clearly illustrating the print defect, fabric flaw, or damage.
  • The packing slip and carrier shipping label displaying the barcode and order identifiers.

5. Claim Resolution and Review

Once the required details are submitted, the claim is evaluated against production quality standards. If our fulfillment partner verifies a covered fulfillment, print, or transit defect, VELORA will arrange:

• A free replacement: A newly produced garment will be manufactured and dispatched at no cost to you; or
• A refund: Where a replacement is not feasible, a refund for the affected merchandise will be initiated to your original payment method.

VELORA does not promise automatic refunds or replacements for requests outside verified manufacturing defects, carrier loss, or mandatory consumer protection entitlements.

6. Physical Returns Notice

VELORA does not maintain a public returns warehouse. Please do not ship physical merchandise back unless specifically instructed to do so by VELORA customer service.

For verified manufacturing defects, print errors, or transit damage, a physical return is generally not required. Unsolicited packages or items sent marked “return to sender” to unverified facilities cannot be credited or retrieved.

7. Order Cancellations and Modifications

Because orders are routed promptly into automated production queues with our third-party fulfillment partner:

• Cancellation or order changes may be possible if requested immediately after ordering, before production has commenced.
• Once an order has entered production or fulfillment at the facility, it can no longer be edited, cancelled, or redirected.

8. Refund Processing

When a refund is approved, it is credited back via the original payment method. The timeline for funds to appear on your statement depends on your bank or card issuer (typically 5 to 10 business days once initiated). Original shipping charges are non-refundable unless the return is due to a verified fulfillment error.